FAQ
What does Clarivy actually deliver?
Three SKUs: a $99 Snapshot (5 Chinese AI engines × 3 queries, 1-page PDF), a $299 Standard Audit (120 prompts × 9 engines, 5 independent notes as PDF), and a $1,499 Enterprise program (multilingual + quarterly refresh). No subscriptions, no dashboard.
Which AI engines are covered?
Five Chinese engines (Doubao 豆包, Kimi, DeepSeek, Wenxin ERNIE 文心, MetaSo 秘塔) and four English engines (ChatGPT, Perplexity Sonar, Claude, Gemini with Google AI Overviews). All 9 are run via documented API/UI method; raw JSON is published in our public audit-log repo.
Is this a subscription?
No. The three SKUs are one-time fees. A $99/month continuous-monitor add-on is available only to customers who already bought a $299+ SKU, and is fully opt-in.
Who is the contracting entity?
HG-Solution Co., Limited, a Hong Kong private company limited by shares (CR No. 80121024, BR No. 80121024-000-04-26-9), with registered office at RM 1701, 17/F Henan Building, 90 Jaffe Road, Wan Chai, Hong Kong. We invoice and collect directly via Stripe HK.
What is the refund policy?
30-day refund if the report does not cover the three queries you specified at purchase. No questions, no usage caps. Refunds are processed through the original payment method within 5 business days.